Help! The credit report I pulled for my client is missing in BankruptcyPRO
If you change a client's Social Security number in BankruptcyPRO from the one used when you pulled the credit report, BankruptcyPRO will no longer see the report in your case. To see the report again, set it to the number used when you pulled the report. After you bring the creditors into your case, you can change the number if necessary.
The correct format for the Social Security number is 999-99-9999. You do NOT need to redact the Social Security number manually with XXX. BankruptcyPRO will handle that for you.
To review the number, go to the General Information window, either by clicking the G button or CTRL+ALT+G.